These general conditions of sale apply automatically to all sales of products (hereinafter "Products") concluded between:
– A LA MAZE ON PRODUCTIONS LLC, Citadel Tower – Office 309, business Bay Dubai UAE
Hereinafter referred to as "The Seller“,
– Non-commercial individuals with the capacity to contract wishing to make a purchase of one or more items, marketed on the website accessible from the URL address https://www.djmaze.com
Hereinafter referred to as "The Customer“,
ARTICLE 1 – ACCEPTANCE – OPPOSABILITY
In accordance with the provisions of Article L 113-3 of the Consumer Code, these general conditions of sale are brought to the attention of the Customer when placing the order, they appear on the Seller's website accessible from the URL address https://www.djmaze.com/ (hereinafter “the Site”).
By placing an order, the Customer accepts them and acknowledges having perfect knowledge of them and therefore waives the right to rely on any contradictory document. No document other than these presents may create obligations for the parties or derogate from these presents unless it is the subject of a writing signed by the parties. The GCS are accessible at any time on the Site and will prevail, where applicable, over any other previous version or any other contradictory document. The Customer has the option of requesting that the T&Cs be sent to him by the Seller by e-mail. He may also save, edit or copy them, it being specified that the saving, editing or copying of this document is his sole responsibility, as these T&Cs may be subject to change.
The Seller may modify its general conditions of sale at any time, published on its website https: www.djmaze.com
. Changes to these T&Cs are enforceable against Customers from the time they are posted online and apply to transactions concluded after they are posted online.
ARTICLE 2 – PRE-CONTRACTUAL INFORMATION
The Customer acknowledges having had communication, prior to placing his order and concluding the contract, in a readable and understandable manner, of these GCS and of all the following information: the essential characteristics of the Products; the price of the Product and transport costs; the delivery time ; information relating to the identity of the Seller, his postal, telephone and electronic contact details and his activities; information relating to the right of withdrawal, legal guarantees; the possibility of having recourse to a consumer mediator.
ARTICLE 3 – PRODUCTS
The products sold by the Seller are those appearing on the Site on the day of its consultation by the Customer.
The Product offers offered on the Site are only valid within the limits of available stocks. Availability may vary within the same day depending on the level of sales recorded by the Seller. The Seller carries out a very frequent update of availability on the Site, but it cannot be held responsible if the stock is not identical to that indicated on the Site. In case of unavailability of the Product after placing the order by the Customer, the Seller undertakes to inform him by e-mail within eight (8) days from the date of the order and to indicate to the Customer the waiting period for receipt of the Product. If the Customer wishes, he may request the cancellation of the order (reimbursement by bank transfer within fourteen (14) days) or the exchange of the unavailable Product for another Product by contacting the Seller by email or by telephone at the contact details indicated in article 12.
Each product is the subject of a precise description, including the photograph, the price, the sizes, the colors available and the main characteristics.
The photographs of the products may include minor differences between the product and the illustration, depending on the color resolution of the screen of the Customer's computer or smartphone.
The Seller undertakes to deliver products that comply with legal and regulatory health and safety requirements.
ARTICLE 4 – ORDER
4.1 Navigation within the Site. The Customer can take note of the different Products offered for sale by the Seller on its Site and browse freely on the different pages of the Site, without being bound by an order.
4.2 Registration of an order. If the Customer wishes to place an order, he will choose the different Products in which he has an interest, and will express the said interest by clicking on the “Add to basket” box. On the Site, at any time, the Customer may:
– obtain the details of the Products he has selected, by clicking on “My basket”,
– continue to select Products by clicking on “Return to Home”,
– complete the selection of Products and order these Products by clicking on “Validate my basket”.
To order the Products he has thus chosen, after having clicked on "Validate my basket", the Customer must identify himself, either by entering his email address and his confidential password, if he has already created his account, or by clicking on "Register" otherwise. In the latter case, the Customer must accurately complete the form made available to him, on which he must indicate the information necessary for his identification and in particular his surname, first name, date of birth, e-mail address. In addition, the Customer must provide the password of his choice which will be personal and confidential and which he will need to identify himself later on the Site. The Customer is informed and accepts that entering his e-mail address and password is proof of his identity. Once the Customer has been identified, he must validate the delivery address. An order form will appear on the screen, detailing in particular: the nature, quantity and price of the Products selected by the Customer, as well as the total amount of the order, the Customer's contact details, the deadline for delivery of the Products, the delivery address of the Products. The Customer may correct any errors before confirming his order. If this is the case, a new purchase order will be automatically issued.
4.3 Final validation of the order. After reading the order form, and once all the information requested has been completed by the Customer, the latter will tick the box of acceptance of these general conditions of sale and click on “Confirm order”. The validation of the order includes the mention “Order with payment obligation”. This second click constitutes an electronic signature. This signature has value and binds the Customer in the same way as a handwritten signature. The order form will be recorded in the Seller's computer records, which are themselves kept on a reliable and durable medium and will be considered as proof of the Customer's commitment. The Customer may choose the method of payment he wishes, among those offered by the Seller and will proceed to the payment of the Products under the conditions of article 6.
4.4 Order Summary. When he has validated his method of payment on the Site, a summary of the Customer's order will be displayed and will mention in particular the transaction number. The sale will be considered final only after the display of the summary of the order by the Seller, which constitutes acknowledgment of receipt of the order. The Customer will then be sent an email summarizing the order when it is registered (hereinafter "the Contract").
4.5 In any event, the Seller reserves the right to refuse any order or delivery in the event of (i) an existing dispute with the Customer, (ii) total or partial non-payment of a previous order by the Customer , (iii) refusal to authorize payment by bank card from banking organisations. The responsibility of the Seller cannot then be engaged.
A LA MAZE ON PRODUCTIONS LLC has the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.
The Company A LA MAZE ON PRODUCTIONS LLC may issue a credit note to the customer in the event of unavailability of a product following a return for unavailability of size.
The validity period of the credit note is one (1) year, for any new order placed on the website accessible from the URL address https://www.djmaze.com/.
However, the Customer has the option of requesting a refund of the credit note, throughout the validity period of the credit note.
A LA MAZE ON PRODUCTIONS LLC may be entitled to ask the customer for proof of identity and / or residence to ensure the identity of the holder of the credit card used for payment.
ARTICLE 5 – PRICE
The prices indicated on the product sheets are expressed in Euros, and include all taxes, excluding handling costs and shipping costs which are invoiced, where applicable, in addition on the basis of the rate applicable on the day of the order and which are communicated to the Customer before placing the order.
The applicable value added tax is that in force, in metropolitan France, on the day of the order.
The Seller reserves the right to modify its prices at its convenience, it being specified that the price indicated in the order form published by the Seller is the final price and includes VAT and shipping costs.
The products ordered are invoiced at the rates in effect when the order is recorded, subject to the availability of the products.
For some Products, additional shipping costs may be added to the standard shipping costs, the amount of which will be duly specified in the sales offer.
The prices of the Products for the DOM-TOM, Switzerland, and other countries outside the EU are indicated excluding VAT.
Orders placed on the website https://www.djmaze.com/, intended outside metropolitan France, may be subject to possible taxes and customs duties.
The Customer is required to inform himself of any customs duties and any costs applicable to his situation in the event of an order. The Customer is solely responsible for checking the possibilities of importing the Products ordered with regard to the law of the country of delivery. The Seller is not required to check and inform the Customer of applicable customs duties and taxes or of the laws and regulations of the country where the Products are delivered.
These customs duties and any costs are the sole responsibility of the Customer.
ARTICLE 6 – TERMS OF PAYMENT
6.1 Upon acceptance of the order by the Seller, the Customer agrees to pay the Seller full payment.
Otherwise, the order will not be processed.
6.2 Payment for the order is made either:
- by credit card
- by “PayPal”
Transactions made on the https://www.djmaze.com/ website are protected by the universal SSL (Secure Socket Layer) encryption system.
The Customer is informed that the Seller subcontracts the management of payments to the external service provider "Paypal". The Customer's bank details are only known to "Paypal" and do not pass through the Site's web server. Consequently, the Customer acknowledges that at no time will his bank data pass through the Seller's computer system, which cannot therefore be held liable in the event of fraudulent subtraction of the Customer's bank data.
6.3. The Seller will not be required to deliver the Products ordered by the Customer if the latter does not pay the full price under the conditions indicated above. The payment itself will only be considered executed after actual receipt of the funds by the Seller.
6.4. An invoice is established by the Seller and given to the Customer upon delivery of the Products ordered. A printable detailed invoice will also be available on the Site in the “My Profile” section.
6.5. Any sum not paid on its due date will automatically produce default interest corresponding to three times the legal interest rate. This interest will be due until the day of payment of the amount due, including interest.
ARTICLE 7 – DELIVERY TERMS
Delivery means the transfer to the Customer of physical possession or control of the Products. It is only possible after confirmation of payment by the Seller's bank.
The products ordered are sent to the delivery address indicated by the Customer when ordering, provided that it is included in the authorized delivery zones specified in the sales offer.
In the event of an error or omission by the Customer in the communication of the delivery address, the Seller cannot be held responsible for the impossibility of delivering the products ordered.
The Seller undertakes to deliver the products within a maximum period of seven (7) days from receipt of payment.
Except in special cases or unavailability of one or more Products, the Products ordered will be delivered in one go.
The Customer is informed and accepts that the Seller may entrust the delivery operations to third parties of his choice.
If at the time of delivery, the original packaging is damaged, torn, opened, the Customer must then check the condition of the Products. If they have been damaged, the Customer must refuse the package and note a reservation on the delivery note
(“parcel refused because opened or damaged”). The Customer must indicate on the delivery note and in the form of handwritten reservations accompanied by his signature any anomaly concerning the delivery (Missing product compared to the delivery note, damaged package, broken Products, etc.). This verification is considered to have been carried out once the Customer, or a person authorized by him, has signed the delivery note.
The hypotheses of return of parcels by the carrier are the sole responsibility of the Customer.
The Company A LA MAZE ON LLC will contact the customer by email, so that the latter communicates his full address, as well as a check for the cost of sending his order in the amount of:
_ Six Euros (6.00 Euros) for shipment of the product by So Colissimo Domicile (home delivery),
_ Five Euros (5.00 Euros) for a So Colissimo Relais shipment (delivery to local shops).
Without a response from the Customer within one (1) month from the sending of the email, the Company A LA MAZE ON LLC
will proceed to the resale of the products ordered.
The Customer will benefit from a credit note of an amount corresponding to the amount of the order, excluding shipping costs, or may request a refund of his credit note.
ARTICLE 8 – RIGHT OF WITHDRAWAL
8.1 The Customer has the right to withdraw from this Contract without reason within fourteen (14) clear days, from the day on which the Customer himself or a third party other than the carrier takes physical possession of the Products.
8.2 Notification of the right of withdrawal. The Customer must notify his decision to withdraw by means of an unambiguous statement using a durable medium (for example, letter sent by post or e-mail to the following address: firstname.lastname@example.org).
The Customer may use the following withdrawal form or any other unambiguous statement:
“(Please complete and return this form only if you wish to withdraw from the sale).
For the attention of A LA MAZE ON PRODUCTIONS LLC, Citadel Tower – Office 309, business Bay Dubai UAE. , or by email at email@example.com
I, the undersigned (surname, first name, address) hereby notify you of my withdrawal from the contract relating to the sale of the property (specify the designation), ordered on (specify the date) and received on (specify the date)
Signed and dated “.
The customer will immediately receive an acknowledgment of receipt of the withdrawal.
In order for this withdrawal period to be respected, the Customer must send his communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.
8.3 Effect of withdrawal. In the event of withdrawal, the Seller shall reimburse the Customer for all payments received from the Customer, including the initial delivery costs without undue delay and, in any event, no later than fourteen (14) days from the day on which the Seller is informed of the Customer's decision to withdraw. The Seller will make the refund using the same means of payment as the Customer used for the initial transaction, unless the Customer expressly agrees to a different means. This refund will not incur any costs for the Customer. The Seller reserves the right to defer reimbursement until it has received the Products or until the Customer has provided proof of shipment of the Products, the date chosen being that of the first of these facts.
8.4 Terms of return. The products must be returned, without undue delay and, in any case, no later than fourteen (14) days after the communication of the decision to withdraw. This deadline is deemed to have been respected if the Customer returns the Products before the expiry of the fourteen (14) day period.
In any case, the products must be returned in new condition, in their original packaging and accompanied by the invoice.
Products must be returned to the following address:
Fresh market mall
1 Jean Louis barrot alley
The Customer's liability may be incurred in the event of depreciation of the Products resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of these goods, namely when the items are returned incomplete, damaged, damaged, used or dirty. In this case, the Seller reserves the right to hold the Customer liable and to request the payment of a compensatory indemnity proportionate to the purchase price of the said Products.
In the event of withdrawal, the costs resulting from the delivery of the returned products will remain the sole responsibility of the Customer.
ARTICLE 9 – GUARANTEES
9.1. The Products supplied by the Seller benefit, in accordance with legal provisions, from the legal guarantee of conformity under the conditions of articles L.217-4 and following of the Consumer Code and from the guarantee against hidden defects resulting from a defect in material, design or manufacture affecting the Products delivered and rendering them unsuitable for use, under the conditions provided for in articles 1641 and following of the Civil Code.
9.2. Legal guarantee of conformity
9.2.1. Article L217-4 of the Consumer Code: the seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery.
He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility.
9.2.2. Article L217-5 of the Consumer Code: the property complies with the contract:
1° If it is specific to the use usually expected of a similar item and, where applicable:
– if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model;
– if it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
2° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the seller's attention and which the latter has accepted.
9.3. Warranty against hidden defects
9.3.1. Article 1641 of the Civil Code: the seller is bound by the guarantee for hidden defects of the thing sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have it acquired, or would have given only a lesser price, if he had known them.
9.3.2. Article 1648 al 1 of the Civil Code: the action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect.
In the case provided for by article 1642-1, the action must be brought, on pain of foreclosure, within one year following the date on which the seller can be released from the apparent defects or lack of conformity.
|9.4.1. Any request for a legal guarantee under the guarantee of conformity or hidden defects must be made to the Seller A LA MAZE ON PRODUCTIONS LLC, Citadel Tower – Office 309, business Bay Dubai UAE email: firstname.lastname@example.org) in the capacity of guarantor of the conformity of the Products to the contract.|
|9.4.2. Legal guarantee of conformity|
|The Customer has a period of two (2) years to act, from the delivery of the Product. The Customer may choose between the repair and the replacement of the Product, provided that this choice does not entail a manifestly disproportionate cost taking into account the value of the Product or the importance of the defect. The Seller is then required to proceed, unless this is impossible, according to the method chosen by the Customer.|
|The Customer is exempted from providing proof of the existence of the lack of conformity of the Product during the twenty-four (24) months following the delivery of the Product.|
|The legal guarantee of conformity applies independently of any commercial guarantee that may be granted.|
|9.4.3. Warranty against hidden defects|
|If the Customer decides to implement the guarantee against hidden defects within the meaning of article 1641 of the Civil Code, he can choose between the cancellation of the sale or a reduction in the sale price in accordance with article 1644 of the Civil Code.|
9.5. Any warranty is excluded in the event of use or storage of the Products that does not comply with the provisions appearing in the documentation attached to the Products.
9.6. The Seller will not be considered liable or in default if it provides proof that the delay or non-performance is due to the occurrence of a case of force majeure or is attributable to the Customer.
ARTICLE 10 – RETENTION OF OWNERSHIP
IN ANY CASE, THE TRANSFER OF OWNERSHIP OF THE PRODUCTS ORDERED FOR THE BENEFIT OF THE CUSTOMER WILL ONLY BE MADE AFTER COMPLETE PAYMENT OF THE PRICE BY THE CUSTOMER.
The Customer must ensure that the identification of the Products is always possible after their delivery.
ARTICLE 11 – FORCE MAJEURE
None of the parties can be held responsible if it is prevented or delayed in the performance of its obligations due to force majeure, resulting from an unforeseeable, irresistible event beyond their control.
In particular, in the event of fire, climatic events, natural disasters, pandemic, or any other accident having caused the total or partial destruction of the company, a general strike, the lack of driving force or raw materials resulting from a general cause.
In the event of force majeure, delivery will be postponed to a later date after the event of force majeure ceases, without the Customer and the Seller being able to claim any compensation, for any damage whatsoever.
If the force majeure event exceeds a period of four (4) weeks, each of the parties shall have the option of terminating the Contract by registered letter with acknowledgment of receipt, free of charge.
In this case, the Seller will refund the sums paid by the Customer when placing the order, to the exclusion of any other compensation due by the Seller to the Customer.
ARTICLE 12 – CONTACT AND CUSTOMER SERVICE
To contact the Seller, the Customer can send an email to the Seller at the following address: email@example.com.
To monitor the execution of his order, the Customer can connect to the “my account” section on the website https://www.djmaze.com/.
ARTICLE 13 – PERSONAL DATA
As part of the management of the Customer's order, the Seller will be required to process the Customer's personal data under the conditions defined in its confidentiality policy. The Customer is therefore invited to go to the following page https://www.djmaze.fr/p-politique-de-confidentialite.html in order to find out about the processing conditions implemented.
ARTICLE 14 – INTELLECTUAL PROPERTY
All texts, comments, images and photographs of products reproduced on the website https://www.djmaze.fr/, are the exclusive property of the Seller, and are subject to protection. by copyright.
Any reproduction, even automated, of the product presentation pages or any other pages of the site, for commercial purposes, is prohibited.
Only the automatic indexing of the pages of the site resulting from natural referencing in internet search engines is authorized.
ARTICLE 15 – GENERAL PROVISIONS
15.1. If one or more stipulations of these T&Cs are held to be invalid or declared as such pursuant to a law, regulation or following a final decision of a competent jurisdiction, the other stipulations will retain all their force and scope.
15.2. These GCS and the summary of the order sent to the Customer form a contractual whole and constitute the entirety of the contractual relations between the Parties.
15.3. Unless proven otherwise, the data recorded by the Seller constitutes proof of all transactions.
15.4. Any contract concluded with the Customer corresponding to an order for an amount greater than 120 euros including tax will be archived by the Seller for a period of ten (10) years in accordance with Article L213-1 of the Consumer Code. The Seller will archive this information in order to monitor transactions and produce a copy of the contract at the Customer's request.
15.5. In the event of a dispute, the Seller will have the opportunity to prove that its electronic tracking system is reliable and that it guarantees the integrity of the transaction.
ARTICLE 16 – APPLICABLE LAW AND COMPETENT JURISDICTION
16.1. All the clauses appearing in these T&Cs as well as all the sales transactions referred to therein are subject to French law.
16.2. In the event of a dispute, an amicable solution will be sought between the parties. The Customer is informed of the possibility of having recourse, in the event of a dispute, to a conventional mediation procedure or to any other alternative method of dispute resolution. In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, the Seller adheres to the service of the mediator of AME CONSO. The consumer has the possibility of seizing free of charge the mediator of consumption to which the professional belongs, namely AME CONSO, within a period of one year from the written complaint addressed to the professional.
The seizure of the consumer ombudsman must be made:
– either by completing the form provided for this purpose on the AME CONSO website: www.mediationconso-ame.com
– either by mail addressed to AME CONSO, 11 Place Dauphine – 75001 PARIS.